FAQs

Both installation options are available. The standard NEMA 14-50 plug supports up to 40A of current, while the hardwire installation supports up to 48A.

To help determine which setup works best for you, we recommend checking the capacity of your vehicle’s onboard charger.

For example: the 2024 Nissan Leaf has an onboard charger capacity of 6.6kW = 27.5 Amps. Using a NEMA 14-50 plug and setting the charger’s current to 32-amps would allow you to get the maximum output for your vehicle without the need for a hardwired connection.

We recommend you use a commercial/industrial grade NEMA 14-50 outlet that is rated for EV charging. These are built with better materials and can support continuous loads – which is the case for EV charging.

It is essential to comply with the National Electric Code (NEC) guidelines for the NEMA installations. The charger’s amperage must not exceed 80% of the circuit breaker’s capacity or 40A, whichever is lower.

No. You can use a regular junction-box to hardwire the charger.

Use 6 AWG THHN or 4 AWG copper wires from the junction box to the circuit breaker.

NEMA plug installation: Requires a 50A dedicated circuit breaker with GFCI protection and offers a maximum output of 40A.

Hardwire installation: Requires a 60A dedicated circuit breaker (no GFCI needed) which allows the maximum output of 48A.

Please adhere to the NEC recommendations to charge at 80% of circuit breaker capacity.

Yes. Snapping the plug off and using a junction box to hardwire the charger is our engineers’ formal recommendation. Always consult a licensed electrician for a safe installation. 

For detailed instructions, refer to our Hardwiring Guide found in our User Manuals section or contact us at  support@apexcharger.com.  

ApexCharger has partnered with electricians who are highly experienced with installing EV chargers. You can access the link below to contact them and get a free quote:

EV charger installation partners

No. A GFCI breaker is not required for hardwire installations.
A junction box should be used as a heatsink for hardwire installations.  

The amperage can be adjusted via the Smart Life app or directly on the charger itself, depending on your preference.

• Smart Life App: From the charger’s home screen (Charging pile) go to Settings then click on Charging current.
• Directly on the charger: Press the Current button (Mach 1/Mach 3) or the A button (Mach 2) to toggle through the preset current options until you reach the desired one.

For optimal cable management, use the cable/wall holder to prevent it form tangling or wear.  

There is no functional difference between changing the amperage through the app or directly on the charger. Choose the method that is most convenient for you. 

Both the MACH 1 and MACH 2 models are ETL certified to meet UL Standard 2594:2022 Ed.3 and CSA Standard C22.2#280.2022 Ed.3.

These certifications were issued by Intertek, one of the most reputable testing laboratories in the US.

The MACH 1 and MACH 2 are also Energy Star certified.  

You can check out their Energy Star certifications by clicking the links below:

1. MACH 1 Certificate
2. MACH 2 Certificate

Additionally, their cable’s have Ingress Protection ratings which make them suitable for outdoor use:

1. MACH 1: Type 3 protection level, IP54 (dust and water-resistant).
2. MACH 2: Type 6 protection level, IP67 (fully dust and waterproof).

Yes, Mach 1, Mach 2 and Mach 3 chargers are designed for outdoor use and can withstand significant exposure to dust and water.  

Our chargers are equipped with multiple safety features, including:

• Overcurrent protection
• Overvoltage protection
• Embedded GFCI (Ground Fault Circuit Interrupter)
• Temperature protection
• Short-circuit protection
• Earth Leakage protection
• Lightning protection
• Overload protection

These layers of protection ensure safe and reliable charging in various conditions.

Multiple devices can be paired with the charger. However, only one user can act as the primary administrator. 

Pairing the Charger:

• Ensure your phone is connected to a 2.4GHz Wi-Fi network.
• Enable both Wi-Fi and Bluetooth on your phone.
• Open the Smart Life app—your device should appear automatically.
• Click “Add” to pair the charger and enter your 2.4GHz WI-FI credentials. Keep the phone close to the charger until the pairing process is finished.

Inviting Users as a Moderator:

• The initial user who pairs the charger can invite other users.
• Open the Smart Life app, go to Me > Home Management, select your home, and click Add Member.
• Send the invite code to allow others to join.

Accepting an Invitation:

• In the Smart Life app, go to Me > Home Management, then click Join a Home.
• Enter the invite code to connect.

If you’re experiencing Wi-Fi or connectivity issues, follow these steps to reset and pair your charger:

1. Check Wi-Fi Connection: Ensure your phone is connected to a 2.4GHz Wi-Fi network (the charger will be paired with the same network) and your Bluetooth is on.
2. If the charger is already paired, open the Smart Life app and click on the pen icon on the top right corner of the screen. Scroll down and select “Remove device”. When prompted, select “Remove and clear data”.
3. At this point, the Wi-Fi signal on the charger should be showing with an X crossed over it. Ensure you close the Smart Life app after this step.
4. Software Reset: Press and hold both buttons on the charger for 6 seconds to reset it to factory settings. The Status field on the display will briefly show “Wi-Fi not connected”
5. Hardware Reset: Unplug the charger from the power source or flip off the charger’s breaker. Wait for 10 seconds and then plug it back in or flip the charger’s circuit breaker back on.
6. Pair the Charger: With your phone connected to a 2.4gHz network and Bluetooth on, Open the Smart Life app. The charger should appear there automatically. Click “Add” and add your network’s credentials (should be the same network your phone is connected to).

Ensure the charger is in Plug N’ Play mode and set the schedule directly on your vehicle

Follow below steps:
1. Make sure the charger is in PnP (Plug and Play) mode.
2. Set the schedule charge directly on your vehicle.
3. Important:
* Ensure there is no delay charge set on the charger.
* Make sure no schedule is set in the app.
4. If PnP is disabled, enable it by:
* Swiping your RFID card.
* Press and hold any button on the charger.
* Checking the display to confirm it’s enabled.

Use Real-Time Charging mode:

1. Set the charger to Real-Time Charging through the app
2. Keep PnP on.
3. Set the desired charging times directly on your vehicle.
4. Ensure you adjust the charging mode and PnP settings correctly.

Alternatively you can use the Smart Life App, if you have any difficulty operating the App please contact us: support@apexcharger.com

The adapter is designed to allow Tesla owners to use AC chargers (level 1 and level 2) with every Tesla model, including the X, Y, 3, S, Tesla Roadster and Cybertruck.

PRO 1 is not intended to be used on DC/superchargers (level 3). For DC charging we recommend a CCS1 to NACS adapter.

Absolutely. The adapter holds several certifications, including being flame-resistant (UL 94 V-0), IP65 certified for water and dust proof, CE, UL 2251 & SAE J-1772 certified for electronic safety.

PRO 1 supports a maximum amperage of 80A and a maximum voltage of 250V, ensuring optimal charging speed for your electric vehicle.

No, PRO 1’s performance is on par with using a native NACS charging cable, offering a seamless charging experience.

There are no specific installation recommendations. Just ensure the charging station and the adapter are dry before use. It’s a plug-and-play device.

Yes, there are no restrictions on leaving the adapter connected when not in use. However, it’s recommended to unplug it during adverse weather conditions.

There are no specific installation requirements. Simply plug the adapter into the charging station when it’s dry for a hassle-free charging experience.

The adapter is made out of rugged plastic & metal, and is 2-ton drive-over resistant, ensuring durability in various conditions.

The warranty period for the adapter is 2 years, covering any manufacturing defects or issues during normal use.

For further reading on your warranty coverage you can go to the Warranty section at the bottom of the page or click the link below:

Refund and Returns Policy

To clean the adapter, use a soft, dry cloth. This will help maintain its performance.

The adapter can be stored in its boutique bag to keep it safe and pristine when not in use.

Yes. PRO 1 is IP65 certified, meaning it has one of the top levels of protection against water and dirt.

This is virtually identical to the J-1772 adapter supplied by Tesla, with a bit more style.

PRO 1 is designed to convert a SAE J-1772 connector into a NACS (Tesla) one.